MANAGED SERVICES

Smart BAU management enabled through AI Bots

Case Study

Collection Efficiency Improvement for a leading Bank

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Optimizing Operations & Improving Customer Satisfaction with ML interventions

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"By 2024, organizations will lower operational costs by 30% by combining hyper automation technologies
with redesigned operational processes."
- Gartner

Business-as-Usual (BAU) Processes require continuous monitoring, issue resolution & root cause analyses along with periodic upgrades and change request implementations- all critical to successfully manage the BAU processes. Most of the failures recurring in nature can be easily avoided through standard preventive measures while some can be avoided through automation. Through automation of manual processes we can avoid human errors, delays, inaccuracies, operational cost and time.

With our unique AI Enabled Model, we have helped many of our clients manage their BAU operations successfully. We undertake ownership of End-to-End BAU operations and free up your team members for other high value tasks.

Featured case study

Improving Agent Productivity & Collection Efficiency

Learn how we helped a growing bank improve collection efficiency of each agent on a daily basis in a cost effective manner.

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Key Achievements:

2500

Users' licensing cost was saved

7+

centres allotted per agent in a day


Time Efficient

Significant saving of time

Data Storage

All data available at one place

Reshape BAU management with robotic automation


Continuous monitoring

Keep track of scheduled jobs, reports, tasks, BI dashboards, server health, etc. and generate periodic audit reports

Comprehensive validation

Apply data validation, business validation rules or custom validation rules

Alert & notification

Send alerts through emails to support teams for timely decision making



Corrective action

Take corrective action like editing reports, re-running jobs, following escalation matrix, etc.

Software upgrades & periodic back-up

Keep your software up-to date

Daily status reporting

Track and monitor the status of daily tasks for improved efficiency



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Case Studies

BANKING
Collection Efficiency Improvement for a leading Bank

Business Objective


Learn how we helped a growing bank improve their collection efficiency of each agent on a daily basis in a cost effective manner

Read More
REAL ESTATE
Optimizing Operations & Improving Customer Satisfaction with ML interventions

Business Objective


Learn how we helped a leading real estate optimize their operations and improve customer satisfaction with ML interventions

Read More
Insurance
Enhanced Customer Engagement using WhatsApp Bot

Business Objective


Learn how we helped a leading InsurTech platform enhance their customer engagements through Whatsapp bots

Read More
Banking
Conversational AI To enhance Agent Training & Productivity

Business Objective


Learn how we helped a leading banking and financial services groups improve their agents’ productivity with the help of conversational analytics

Read More



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Case Studies

Blogs

Augmented Intelligence- accelerating data to decisions


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 Managing frauds in insurance industry 

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 Predictive analytics for life insurance  

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Get in touch with us

Feel free to reach us at:

Email:

engage@exponentia.ai

Let's Talk:

022 25781086