"By 2024, organizations with IT teams that understand the needs of customers will outperform other organizations’
customer experience metrics by 20%."
Customers know exactly what they want and with technological advances, their expectations to be served better with offerings that are relevant and personalized have increased manifolds. Organizations have a need first to understand these stated and unstated customer needs and then respond to them in a timely and effective manner.
Our Customer Intelligence Platform gathers customer preferences from across various channels and systems where the customer data is available. These data points are collated and analysed for recommendation that can go out to various internal team members in customer facing roles e.g. Account Managers, Sales Leaders etc. These insights can then be used for multiple use cases like cross-selling or up-selling, improving customer loyalty, driving referrals and more.
Actionable insights that enhance customer journeys
Provides a 360 degree view of customers
Our Customer Intelligence Platform eases the life of relationship managers and marketers by providing access to all customer interactions on a single platform. This availability of data helps in coordinating, optimizing and improving effectiveness of the future communications with the customers thus providing a complete 360 degree view of the customers’ needs, wants and behaviour.
Improve Customer Retention
Improve your customer retention rate with our platform that analyses and provides intangible information about your customer – their beliefs, preferences, attitudes and motivations. These views help you serve them better, improving their satisfaction level and customer loyalty, thus reducing customer churn.
Cross-sell & Up-sell Recommendations
Increase your revenue growth opportunities with Customer Intelligence platform which analyses customer’s past buying behaviour, patterns and identifies relevant cross-sell and up-sell opportunities. Such recommendations when relevant garner more sales thus increasing revenue.
Increase efficiency of Marketing Efforts
Improve the efficiency of your marketing and sales efforts with the Customer Intelligence platform. It analyses customer data and draws insights that help marketing and sales teams curate content and target different customer affinities with messages relevant to them.
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Get in touch with us
Feel free to reach us at:
engage@exponentia.ai
022 25781086