CUSTOMER INTELLIGENCE

Enhance customer service with Analytics

Case Studies

Enhancing marketing efforts through data & analytics

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Reducing Customer Churn for a leading Securities company

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"By 2024, organizations with IT teams that understand the needs of customers will outperform other organizations’
customer experience metrics by 20%."
- Gartner

Customers know exactly what they want and with technological advances, their expectations to be served better with offerings that are relevant and personalized have increased manifolds. Organizations have a need first to understand these stated and unstated customer needs and then respond to them in a timely and effective manner.

Our Customer Intelligence Platform gathers customer preferences from across various channels and systems where the customer data is available. These data points are collated and analysed for recommendation that can go out to various internal team members in customer facing roles e.g. Account Managers, Sales Leaders etc. These insights can then be used for multiple use cases like cross-selling or up-selling, improving customer loyalty, driving referrals and more.


Actionable insights that enhance customer journeys

Provides a 360 degree view of customers

Our Customer Intelligence Platform eases the life of relationship managers and marketers by providing access to all customer interactions on a single platform. This availability of data helps in coordinating, optimizing and improving effectiveness of the future communications with the customers thus providing a complete 360 degree view of the customers’ needs, wants and behaviour.

Improve Customer Retention

Improve your customer retention rate with our platform that analyses and provides intangible information about your customer – their beliefs, preferences, attitudes and motivations. These views help you serve them better, improving their satisfaction level and customer loyalty, thus reducing customer churn.

Cross-sell & Up-sell Recommendations

Increase your revenue growth opportunities with Customer Intelligence platform which analyses customer’s past buying behaviour, patterns and identifies relevant cross-sell and up-sell opportunities. Such recommendations when relevant garner more sales thus increasing revenue.

Increase efficiency of Marketing Efforts

Improve the efficiency of your marketing and sales efforts with the Customer Intelligence platform. It analyses customer data and draws insights that help marketing and sales teams curate content and target different customer affinities with messages relevant to them.

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Case Studies

WEALTH MANAGEMENT
Enhancing marketing efforts with Data & Analytics

Business Objective


Learn how we helped a leading financial services company improve effectiveness of their Sales & Marketing through Data Analytics

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BANKING
Reducing customer churn for a leading securities company

Business Objective


Learn how we helped a leading securities company improve customer satisfaction and reduce customer churn through analytics

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OIL & GAS
Improving sales & marketing effectiveness through 360 degree view of operations

Business Objective


Learn how we helped a leading oil & gas company increase the effectiveness of their sales & marketing communications by developing a 360 degree view of their retail operations & anomaly detection

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Banking
Improving agent productivity & collection efficiency

Business Objective


Learn how we helped a growing bank improve their collection efficiency of each agent on a daily basis in a cost effective manner.

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Case Studies

Blogs

Recommendation engine for life insurance


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 Driving the future of insurance with AI  

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Augmented Intelligence- accelerating data to decisions

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Get in touch with us

Feel free to reach us at:

Email:

engage@exponentia.ai

Let's Talk:

022 25781086