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Customer Service Conversational Bot for One of the largest Telecom providers

Business Objective
  • To have a chat based interface so that customers have a new channel to interact with the brand on varied use cases.
Challenges Faced by the client
  • The customers have less knowledge about the various type of products the client has to offer and thus have to call the customer support team which leads to high resolution time per issue.
Solution(s) Proposed
  • To provide a Chat Bot which would act as a conversation agent handling all the queries raised by customers.

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