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Conversational AI for Improving Agent Productivity

Business Objective
  • Enhance Client’s Customer Care Centre and Branch Banking with Conversational AI
Challenges Faced by the client
  • There are multiple queries that the customer support team needs to answer on a daily basis, which requires intensive training of the customer support team
Solution(s) Proposed
  • NLP based conversational AI Bot that would assist the agents
  • A single repository of knowledge that can be accessed across channels to improve salesforce productivity



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