REDUCING CUSTOMER CHURN RATE THROUGH ANALYTICS
Anytime a customer cuts ties, you experience the negative impact of customer churn. While some churn is a normal part of any business, a high churn rate can cripple the growth of any organization.
It’s important for business to understand what contributes to churn in order to address those issues and ultimately drive customer retention.
We helped a financial services company to identify factors responsible for high Churn Rate. Our ML-based solution helped them reduce Customer Churn Rate and improve profit margins.
Learn more about our solution in this case study.