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HARNESSING THE POWER OF AUTOMATION IN WORKFLOW MANAGEMENT

Current Scenario & Challenges

The client operates 2000+ ATMs pan India and receives requests to approve ATM repair and maintenance bills from OEMs. These OEMs raise requests by entering data into excel sheets and requesting approval from the client through emails. Once the request has been inspected by the different levels of management of the client (L1, L2 & L3), the response is sent to the OEMs through emails after being approved by the finance team.

The entire system was manual, lacked a central repository to store data, approvals and bills and caused high dependence on traditional data storage methods

Project Objective
  • Establishing an automated workflow for approvals of ATM maintenance and repair billing
    • Solution highlights
  • Setting up a data sharing platform
  • Digitizing data inflow into the system
  • Automating documentation of approvals



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