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COLLECTION EFFICIENCY IMPROVEMENT FOR A LEADING BANK

About the Client

A leading BFSI organization had around 2500 collection agents across the country. Each of these collection agents were assigned 7 new centres on a daily basis to conduct meetings and perform collections. The organization was looking for a cost effective way to improve their collection efficiency.

Business Objective
  • Improve collection efficiency of each agent on a daily basis through route optimization
  • Providing them access to operational reports on their tablet devices in a cost-effective way.
  • Challenges
  • Inefficient centre allocations to collection agents led to increased travelling time and reduced time for collections
  • Huge Licensing Cost for BI tool to provide access to MIS reports to 2500 agents across the country





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