COLLECTION EFFICIENCY IMPROVEMENT FOR A LEADING BANK

A leading BFSI organization had around 2500 collection agents across the country. Each of these collection agents were assigned 7 new centres on a daily basis to conduct meetings and perform collections. The organization was looking for a cost effective way to improve their collection efficiency.

Improve collection efficiency of each agent on a daily basis through route optimization

Providing them access to operational reports on their tablet devices in a cost-effective way.

Inefficient centre allocations to collection agents led to increased travelling time and reduced time for collections

Huge Licensing Cost for BI tool to provide access to MIS reports to 2500 agents across the country