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Fintech: Artificial Intelligence In Finance Industry

The world has come a long way in terms of technology. From adjusting the antenna on a blank and white television to watching LIVE sports on handheld devices in full HD, there is no slowing down for innovation. The technology breakthrough and ease of access to innovative products have made the customer smarter and empowered him with choices.

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Mar 8, 2019

Sentiment Analysis: How can it make AI smarter?

Infusing emotions into machines and making robots behave humanlike has been an on-going process since quite some time now. At this stage, technology can distinguish between a yes and no, true and false, right and wrong.

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Feb 27, 2019

Recommendation Engine for Life Insurance

We have all enjoyed the activity of shopping in stores or online in the past. Even before the introduction of IoT or e-commerce, the process of shopping was simple. It started with identifying the product that you want, visiting the store where it may be available, finding the product and purchase the same at the checkout counter.

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Feb 20, 2019

Neutralize Cyber Threats With AI

Online transactions, both monetary and non-monetary, have been a welcome change in the early 21st century in terms of accessibility and transparency. With more and more organizations going online in a bid to provide gold standard customer experience, online transactions have gradually increased in the last decade.

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Feb 13, 2019

Predictive Analytics For Life Insurance

The insurance sector is blessed with data in large volumes. Data being the oil in today’s time, most of the organizations do not have the means to utilize it to their advantage. It could either be lack of technological awareness or being too comfortable with legacy systems.

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Feb 6, 2019

15% INCREASE IN THE CUSTOMER SUPPORT AGENT PRODUCTIVITY

The client is a leading provider of consumer loans. They have over 5 million consumers with the daily support volumes of over a 1000 mails.

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Mar 13, 2019

MARKETING CAMPAIGN ANALYTICS

The client is a large mobile wallet organization having millions of transactions every month. They started executing several marketing campaigns to increase their reach and brand awareness.

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Exponentia DataLabs honoured with Innovation Award by Qlik.

On Friday, 15-9-17, Exponentia DataLabs; a leading player in Big Data Analytics, Data Science, Big Data Engineering, Data Warehousing, Artificial Intelligence, NLP, Chatbot, Business Intelligence; was honoured with “Innovation Award” under the Solution, Technology category at Qlik India Partner Conference 2017 held at Goa Marriott Resort & Spa, Goa for its remarkable application of Qlik Services.

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Sep 18, 2017

Adaptation of Data Analytics in the Indian Market

When it comes to technology, Data Analytics has been on the priority list for most of the CIO’s in the recent years. It is no longer a hypothetical term with undefined ROIs, organizations which have been harnessing the power of advanced data analytics for better decision making, have outperformed their competitors in terms of revenues and profitability.

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Aug 29, 2017

Wockhardt Hospitals selects Qlik’s data discovery solution to gain data insights

Mumbai-Bangalore: Qlik, a visual analytics provider, today said that Wockhardt Hospitals, has selected Qlik’s data discovery solution, to gain better data insights and improve business performance while reducing operational costs.

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Dec 15, 2016

US President Election Debates – What is Exponentia Text Analytics Saying?

This US Presidential Elections was different for several reasons and who knows it might be a history in making. The debates were fantastic and the analytics in US Presidential Elections made it even more interesting. Our analytics team looked at the debates and transcripts and brought you more insights and perspectives.

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Nov 8, 2016

4 unconventional ways to improve the customer support agent productivity

If you are focusing on improving the customer experience, there is nothing more important than to improve customer support agent productivity. While the softer aspects of empowerment, focus et al are important for productivity, there are some fundamental shifts that are essential to make the process scalable.

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Sep 25, 2016

Email resolution rate low? Find out Why – Survey Analysis.

Several factors play a role in ensuring that the email resolution rate is higher in a customer support scenario. Reading the email, understanding the issue, accurately categorizing the email, customer support agent capacity and then allocating it to appropriate function.

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Sep 20, 2016

Taming the text analytics challenge

Text Analytics, what is it and why are we even discussing it? If we have written a feedback for poor customer service or sent a mail to a bank asking for some assistance or even written a random post on a social networking site or reviewed some product on a blog, then we have given fodder for analysis, albeit without structure.

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Jun 30, 2016

Get more out of your store

Liza owns a chain of stores across London. She’s just finished her review with all the individual store heads. The sales were looking good overall. However, Dane, the store manager at the Oxford Street market said he reached the maximum potential and might not grow any further.

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Jun 24, 2016